eLC Pte Ltd has recently added another feather to its cap by achieving the ISO 9001:2000 quality management system within six weeks! This clearly demonstrates eLC´s dedication towards professionalism and above industry quality standards. The ISO 9001:2000 measures a company's ability to consistently provide quality products and services that meet customer and applicable regulatory requirements, and enhance customer satisfaction through the effective application of the system.
As part of the certification process, eLC established a quality management system that encompasses even the newly set up office in Malaysia. This is to ensure its long-standing commitment to customer satisfaction by instituting that processes necessary to consistently improve service quality on a regular, quantifiable, and demonstrable basis.
"eLC is committed to provide our customers with innovative and cost effective solutions for their continuous training and educational learning needs. We shall endeavour to outperform industrial standards, and strive to meet our customers´ expectation," said William Chua, CEO. With a pledge like this, it is no wonder that the statement has become one of our quality policies.